At Best Decision Power, with more than 10 years of experience in the Texas electric utility market, we are committed to protecting the privacy of our customers. This privacy notice details how we collect, use and protect personal information in the context of our services, in compliance with Texas state law and in cooperation with the Better Business Bureau®.

Personal Information Collected

In order to provide our services effectively, we collect certain personal information, including full name, address, email address, telephone number, and energy consumption details. This information is necessary to provide the electricity supply service and is handled with strict confidentiality.

2. Use of Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance the user experience by facilitating navigation and personalizing content. Through these cookies, we collect non-personal information such as IP addresses, geographic location, device type and operating system. This information is used for statistical purposes and to optimize our site.

3. Use of Information

The personal information we collect is used exclusively for:

  • To provide the requested electric supply service.
  • Facilitate communication about the contracted service, including billing and support notifications.
  • Perform internal data analysis to improve service quality.

4. Protection of Information

At Best Decision Power, we implement rigorous security measures to protect personal information from unauthorized access, loss or destruction. Only authorized personnel have access to this information and only for the purpose of providing the service.

5. Better Business Bureau® Compliance

As a Better Business Bureau® partner, we adhere to its transparency and compliance guidelines. In all cases, advertisers, agencies and media outlets must ensure that they comply with local, state, federal and provincial laws and regulations governing advertising. In this way, we ensure that our processes meet the required ethical and legal standards.

6. Texas State Legislation

Best Decision Power complies with Texas state laws regarding the collection and use of personal information. Under these laws, we ensure that the data collected is treated in a lawful, ethical and confidential manner. Any transfer or use of information is done with the explicit consent of the customer and in accordance with state regulations.

7. Cancellations and Breach of Contract

The customer may request cancellation of the service at any time, subject to the terms and conditions of our service agreement. In case of default by either party, Best Decision Power reserves the right to suspend or terminate the service as stipulated in the contractual agreement.

8. Access, Rectification and Cancellation Rights

Customers have the right to access, rectify or cancel their personal data at any time. To exercise these rights, they can contact us through the contact information on our website.

9. Modifications to the Privacy Notice

Best Decision Power reserves the right to update or modify this privacy notice. We encourage customers to periodically review this document to be aware of any important changes.